To be sure that your order is accurate we cannot take it over the internet.  All orders must be received via fax to (847) 952-8471.

Changes

Any additions, corrections, or changes made to an order must be made via phone (888-672-2628) or fax (847-952-8471) within 24 hours of receipt of your order confirmation. Any changes requested after 24 hours may incur a $25.00 fee and/or we may be unable to accommodate the request.

Cancellations

Cancellation of your order may incur a cancellation fee of 10% of the order total, not to exceed $100.00. Any cancellation request must be made via fax (847-952-8471) within 24 hours of receipt of your order confirmation.  Email cancellations will not be accepted. There are no cancellations allowed after 24 hours.

Damages & Claims

Please inspect all shipments immediately upon receipt.  Damages or shortages must be noted on the freight bill at the time of delivery and a claim should be filed with the carrier.  Claims for loss or damage on any shipment must not be deducted from our invoice, nor payment of the invoice withheld awaiting adjustment of such claims.

Shipping

PACKAGING

Cabinets are packaged unassembled and require multiple cartons or packs to make the finished product.   Cartons are labeled item number.   See product catalog. (hot button to pdf of product list.)

LEAD TIMES

Our SimplyGreen™ bamboo cabinets usually ship within 3-5 days. However, we do not ship partial orders.  If part of an order is out of stock, the order will usually ship within 1-4 weeks with a maximum of 6 weeks out.

SHIPPING COSTS

Shipping costs are the amount included in your order or you can use your carrier.

SHIPPING TYPES

Orders are usually shipped via commercial freight carrier; however, sometimes UPS Ground is used.   If your order is shipped via freight carrier, they will usually call prior to delivery, although this is not guaranteed.  If the carrier attempts delivery without notice, and no one is available to sign for the delivery, they will contact you via telephone to make arrangements.  You must agree on a delivery date within 3 days of the initial contact by the carrier.  It is the responsibility of the customer to be available to accept the freight during the carrier's delivery times; the carrier does not work around the consignee's schedule.

If your order is shipped via UPS, there is no call or pre-delivery arrangements.  UPS will attempt delivery 3 times; each time they will leave a slip.  If you know you will not be available during their hours, you can contact them and arrange to pick up the order at their terminal.  They may choose to leave the package without a signature (usually on the porch); this is at their discretion.

**NOTE: It is recommended that the shipping address provided be an occupied residence or business, to avoid possible complications.

Returns/Replacement Policy

RETURN OF UNWANTED ITEMS

No returns will be accepted without prior written authorization.  Customer is responsible for all shipping costs, any damages during return shipping, and a 25% restock fee. Once an item has been received, inspected and found in good condition, a check will be sent to the customer, less the above costs, at the provided shipping address. To get pre-authorization for returning items you must contact customer service by phone (888-672-2628) or fax (847-952-8471).    

DEFECTIVE MERCHANDISE 

All claims for defective merchandise must be received within 7 days of delivery.

If you receive a defective product contact customer service by phone (888-672-2628) or fax (847-952-8471) to begin the replacement process.  In most cases you will be asked to take photos of the defect and prepare a damage report to speed the inspection process.  Customer must hold items until Mr. Bamboo Cabinet Division has arranged for return or authorized disposal of the pieces.  Pickup will be arranged by Mr. Bamboo Cabinet Division for any returns. They must be in their original packaging.  Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock.

DAMAGED GOODS 

All inspection and reporting procedures outlined in our Receiving/Inspection Policy must be followed or replacements may be denied. 

Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock.  Damaged goods must be held for 45 days for possible inspection by the carrier.

Mr. Bamboo, Inc, Limited Lifetime Warranty for cabinets

Mr. Bamboo, Inc. warrants its products by providing to the original consumer purchaser a LIFE TIME LIMITED WARRANTY from the original date of purchase.  Should any of our products fail due to defects in material or workmanship under normal use within this warranty period, Mr. Bamboo, Inc. will at its own discretion repair or replace the defective part.

This warranty does not cover products which are misused, abused, mishandled, improperly installed, improperly stored, changed, modified or are subject to extreme temperature or moisture level.  This warranty is not valid for products used for any purpose other than the purpose for which they were originally intended.  This warranty is not transferable.

This warranty does not include or cover the cost of installation, removal, subsequent damage or transportation or the defective product, regardless of whether work was performed by a contractor, service company or yourself.

Variations in color and grain patterns are a natural characteristic of bamboo.  Color changes may occur in the finished bamboo products as a result of exposure to light and other elements which are part of the aging process. These material variations and changes are not covered by this warranty.