Mr. Bamboo have learned that many homeowners have had bad remodeling experiences in the past. When issues arise, many homeowners find themselves caught in the middle of a debate between the flooring manufacturer, distributors, flooring retailers and the installers.
Home remodeling and improvement services survey
Home remodeling and improvement services have a bad reputation with consumers. 64% of consumers report that their home improvement and home remodeling projects did not meet their expectations.
A recent survey conducted by Planese, Inc., who manages an app for managing home improvement projects, collected responses from 1,000 homeowners between the ages of 35 to 55, married, with a bachelor’s degree and household incomes of $75,000 to $100,000
Planese founder Dan Fritschen observed: “Home improvement and home remodeling have fewer consumers reporting that the product and service met their expectations frequently because consumers are inexperienced with buying these goods and services [his emphasis].
Not focusing on the many reports of home improvement and remodeling scams, consumers frequently complain that remodelers do not do what they promise. They substitute higher quality products with inferior ones, they do not pay attention to details, products do not perform as promised, and they are slow or nonresponsive in addressing consumer complaints.
Due to this, Mr. Bamboo made the decision to eliminate our sales to flooring distributors and retail outlets.